FAQ’s
1. What is your standard turnaround time? For a custom frame from start-to-finish, our standard turnaround time is between two and three weeks. This gives us time to order your frame and materials, and to meticulously fit and finish your piece. We order from several different vendors in order to provide thousands of choices to create custom framing made-to-order. If you need something in a hurry, we can rush most materials for a 10-20% rush fee to cover shipping costs.
2. How much does custom framing cost? Everyone’s favorite question. Pricing your framing project will depend on a multitude of factors. Examples include: overall size, frame selection, type of glass, mounting processes, and other specialty elements. The best way to get an accurate quote is to bring your piece in for a free, no pressure consultation. We have options available to meet the needs of every budget and style.
3. Will someone be able to assist me with style choices and layout? Absolutely yes! It's what we love to do! We can help guide you stylistically in the direction you would like. If you have no idea where to begin, we will guide you from the get-go. We can also show you more non-traditional, unique ways of approaching your piece or help you keep it clean and simple. At the end of the day, we want you to leave with something that feels personal for you and right for your piece.
4. Can you work with the frame I already have? We do this all the time! If you would rather use an old frame from your grandmother's attic to frame your image, we can custom cut a mat border and/or other materials to fit your existing frame.
5. What different glass options do you offer? We offer a wide variety of quality glass options to protect your art and keepsakes: •Premium Clear glass provides 45% UV protection •Conservation Clear blocks 99% of harmful UV rays Conservation Reflection Control glass defuses the light while blocking 99% of harmful UV rays •Museum Glass is anti-reflective with 99% UV protection. If you're looking for acrylic or plexiglass, we carry that too! •Acrylic comes in clear, Conservation Clear, and Museum style.
6. Are your materials archival and acid-free? We have many options for acid-free and archival framing. If your piece is an original and needs extra care we can supply that. Our mats are all acid free and we have museum quality materials available for mounting, glass and more. Just ask!
8. What does it mean to "float" an image? Floating your piece of artwork means that it will sit on top of the matboard, instead of underneath. A floating technique is used when you want to show the edges of your artwork or photo. For even more depth, we can create a Plateau Mount where the image is raised above the mat board with foam core. This is a nice touch in a shadowbox containing objects of different depths.
9. Do you do shadowboxes? Of course! We don't want to sound bias but nothing excites us more than designing shadowboxes. We love the challenge of defying gravity and creating stunning works of art to help celebrate/honor the items you deem worth of being displayed and preserved.
10. Can I purchase a mat or glass without a frame? Absolutely! If you have a frame at home and all you need is the mat or glass, we can cut it for you. It is best to bring your piece in for a consultation to make sure the measurements are correct and the mat opening will work with your image. You can also purchase other framing components like foamcore backing.
11. Do you repair broken frames or glass? Yes! We see it all the time, especially if you are moving. Frames fall off the wall and glass breaks. It makes us sad but life happens. If it makes you feel any better we consider ourselves a little hospital for your broken frames. We will do our absolute best to restore the frame to its prior glory. Every 'break' is different and unique. A trained professional will be happy to asses the damage to see if and how we can repair it. If you need your artwork restored we will refer you to professionals in their respective field.
12. Can we appraise your artwork to find the value of it? Oddly enough we get this question often. I can understand why. You might have stumbled across an old painting in the attack in your grandparent's attic or picked up a piece of artwork in a garage sale but have no idea if it could be valuable or not. How cool would it be if it were worth millions?!? Although, we do consider framing a type art form and we handle art everyday we are not appraisers. We cannot give you an educated guess on the value of your art. Though it would be amazing, art history is not our background.